Identity’s Service is Beyond Frustrating – Get It Together!

To Identity Services,

I am honestly shocked at how poor your service has become. I made an arrangement to pay today, yet this morning I am already getting messages saying I “failed to make payment.” It is not even the end of the day – do you expect me to sit on my banking app from midnight just to make sure you are satisfied?

This level of service is becoming extremely frustrating and honestly very difficult to deal with. Sending out incorrect notifications and harassing customers before the agreed date is unacceptable.

I would like someone to call me urgently to resolve this.