Identity's pathetic credit controllers

My review is solely based on the accounts department or credit control department of identity. Firstly they are absolutely rude, they do not know how to speak or address clients and when you reciprocate the treatment then you mustnt shout!

im struggling to understand how their ageing works because I missed one payment in September and then I was automatically in arrears for the full amount which was only due the next month. I made the payment and my total owing was about R500 which was only due in the beginning of November so I was a few days late with the second payment. Because I owed them so little l, I ordered some more clothes because I mean why not... Mind you I have not even collected the order it's still on its way to the store via courier. Please explain to me how something that I did not sign for as yet and have just recently purchased forms part of arrears? The lady tells me that because I ordered before the 8th it falls part in this month's amount due but the amount is only due on the 2nd of December 25 and I have just paid the full amount that was outstanding including the amount for the new purchase which i have not yet received, so is identity going to refund me if I decide to cancel the order because of the harrassment. Theese people are so rude and arrogant

Identity please try to assist with teaching your staff how to talk and treat to your clients, I am good customer I always buy and pay on time, unfortunately life happened and I was late with 2 payments but I still paid the full amount that was outstanding. Stop harassing people please because i can take my business someone else