Identity's disorganized online shopping service

Good Day

I recently purchased an item of clothing online and saw on the app that my item was ready for collection at Greenstone Mall Identity. I then proceeded to the store where I was told by an employee at the store I must wait until I get an sms to collect. The store employee made no attempt to call to find out where in the process my delivery was.

Identity, if you would like more business I would suggest you provide a more organized service, I still have no update as to when to collect my purchase.

Stacey ***