Identity....get with the times

I bought two items from Identity about two weeks ago. When I eventually tried on the one item I realized it was a very bad fit. I asked someone to EXCHANGE (not refund) the item yesterday, without the slip with tags still attached and unworn, I mean in this day and age who inconveniences their customers by telling them they do not exchange without a slip? With ALL this technology redily available to look up a purchase on your system, who still refuses to help "their" customers ? Well IDENTITY AND TRUWORTHS does.I assume that their expectation is that I throw the R220 item away, which in my opinion is not client centric as every OTHER store makes provision for when their customers has no till till slip. Ill rather start spending my money where I am able to return an item without having to purchase a safe for all my Identity till slips... Less hassles and more of a pleasure