Identity Vaal Mall

I never experienced such *********** staff as I experienced at Identity Vaal Mall. I bought PJ's at the stores for my daughter, which was the wrong size. Phoned them immediately to check if they have a size small. They told me they will check and phone me back. After a few minutes I received a call, they have it in stock, they took my details and they will keep the item for me to exchange the following day. When arriving at the shop the following day, day remembered me calling, and the sales person who kept the item for me, could not "find" the item, and they did not have another small is stock. I then told them, its okay, I will order online. The Supervisor/Manager at that moment told me, its okay, they will do it on my behalf. They then ordered the small, and I got an sms to pick it up the following week. When arriving there, I checked the item, not only did I realize that its the wrong size, I requested them to order a Size small, which they did again. After taking my slip, I realize the sale item went from R170.00 to R230.00 which I found unacceptable, as I was not at fault ordering the wrong size. They just told me its what it is. They cannot do anything about it. When requesting a refund, I was told to wait for the item to come, for them to refund me. They had to phone someone else to get a refund. Not only that, when they spoke to the online ordering consultant, they were told that the item is out of stock, so how did they order a size small?

I used to love shopping at Identity, but I am not sure if I will again very soon.