identity unprofessional service

It amazing identity receipts my payments now after 3 months, and after trying to show them that the problem is on their side they have handed my account to a collection agency called VVM and also reported my account to the credit bureau. They are a bunch of *********** individuals we destroy peoples reputations and credit ratings. I never want to deal with this company ever again, I have a poor credit rating now because of *********** people. They dont even have the decency to appologise for their mistake. clearly from the reviews here they are incmpetant,