SW
Sh W
1 reviews | Active since Apr 2019
12 Aug 2019, 15:18
Identity unprofessional
Good day
My identity account has not been used occurring the account had been paid up to date , why are you guys charging me R21 for me not even using the account knowing that I paid it up I am not happy with this , you guys are charging me but I don't use the account if this doesn't get rectified I will be closing this account because this is ******* this
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Replies (2)SW
Sh W's updateReviewer Update
14 Aug 2019, 07:34Still no response so you guys are showing me you wI'll charge me for a account that isn't being used frequently , I will take this further if this doesn't get rectified
SW
Sh W's update14 Aug 2019, 07:34
Reviewer Update
Still no response so you guys are showing me you wI'll charge me for a account that isn't being used frequently , I will take this further if this doesn't get rectified
Identity's replyOfficial
15 Aug 2019, 12:23 Thank you for your post.
Whilst we acknowledge your frustration we escalated your concerns raised to the relevant department to address.
Upon reviewing your account we can confirm that your payment has been received on 20 July 2019, however, as this was a short payment, an outstanding amount is still reflecting on your account. We have requested your July and August 2019 statements which you will receive shortly via email. Please note that we tried contacting you to address your concerns raised but have been unsuccessful in our attempt.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Identity Online Team
Whilst we acknowledge your frustration we escalated your concerns raised to the relevant department to address.
Upon reviewing your account we can confirm that your payment has been received on 20 July 2019, however, as this was a short payment, an outstanding amount is still reflecting on your account. We have requested your July and August 2019 statements which you will receive shortly via email. Please note that we tried contacting you to address your concerns raised but have been unsuccessful in our attempt.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Identity Online Team
Best regards,
Identity's reply15 Aug 2019, 12:23
Official
Thank you for your post.
Whilst we acknowledge your frustration we escalated your concerns raised to the relevant department to address.
Upon reviewing your account we can confirm that your payment has been received on 20 July 2019, however, as this was a short payment, an outstanding amount is still reflecting on your account. We have requested your July and August 2019 statements which you will receive shortly via email. Please note that we tried contacting you to address your concerns raised but have been unsuccessful in our attempt.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Identity Online Team
Whilst we acknowledge your frustration we escalated your concerns raised to the relevant department to address.
Upon reviewing your account we can confirm that your payment has been received on 20 July 2019, however, as this was a short payment, an outstanding amount is still reflecting on your account. We have requested your July and August 2019 statements which you will receive shortly via email. Please note that we tried contacting you to address your concerns raised but have been unsuccessful in our attempt.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Identity Online Team
Best regards,