NN
Nonkululeko N

1 reviews | Active since Nov 2021

13 Nov 2023, 18:41

IDENTITY/ TRUWORTHS ****MERS!!!! DO NOT OPEN YOUR ACCOUNT WITH THEM!!!!

I opened an account with them in september hoping to boost my credit score they gave me a qualifying credit of R500 i purchased items, long story shorn on the 27th of September i made a payment of R150 more than what was required for me to pay... the required amount was only R55. second payment was made for October again of R120, THEY DID NOT UPDATE IN ITC MY SCORE WENT DOWN, I PHONED THEIR HEAD OFFICE THEIR UNPROFFESSIONAL CONSULTANTS COULD NOT ASSIST ME ONLY GAVE ME AN EMAIL *** THEY ONLY RESPOND AFTER 3 DAYS, WITH INCORRECT INFORMATION SAYING I HAD PAID R3.00 ! YES R3.OO IN SEPTEMBER... WHO IN THEIR RIGHT STATE OF MIND WOULD PAY R3.00 DRIVE ALL THE WAY TO GO PAY R3.00 IDENTITY MAPONYA MALL/ TRUWORTHS **** PEOPLLE HOPING TO RECOVER IN THIS BAD ECONOMY DO NOT OPEN ACCOUNTS STICK TO BUYING ONLINE OR YOU WILL FIND YOUR SELF WAISTING YOUR TIME TRYING TO FIX YOUR CREDIT SCORE THAT THEY MESS UP. ******* STORE, RUBISH CUSTOMER SERVICE, ****MERS!!!!!!!!!!!!!!!!!!!!

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Replies (1)
Identity
Identity's reply27 Nov 2023, 10:37
Official
Dear Nonkululeko,

Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
      
We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve. 
      
Regards,

Tania
Identity Customer Service