1 reviews | Active since May 2018
IDENTITY TERRIBLE SERVICE!
I would like to complain at complete terrible service I have received from Identity. Firstly as captured and recorded on the system that my account was opened **********ly and after stating this fact completing the documents as required by your debt collecting department thus far there has been no movement of feedback on this matter of urgency. On the 118th of April 2018 the collection department said they do not know why my docs were not sent to the ***** department and so I had to resend them to the ***** department myself. Till to this date ( 14th of May ) I have not been receiving any feedback instead I am still pestered by their email statement! I am in the process of looking for a job and this is negatively affecting my opportunities as credit record checks are being done. I am very disappointed that this matter is not treated with high priority after wasting so much money on calls, calling your debt collection agencies. This utterly distasteful and unprofessional, even if I was planning of being a customer this is appalling service of such a big brand organisation. I expect feedback today or this will be taken to the consumers commission at the fact that Identity is still pursing money from me and taken me to lawyers never-mind the circumstances.
THIS IS TERRIBLE !
Thank you for your post; we appreciate the opportunity to respond.
At Identity, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that an account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
According to our records, this matter was only brought to our attention when your alerted us of your suspicions on 18 April 2018. We confirm that we are in receipt of your requested documents, and that our ***** Department is currently working urgently to resolve this matter for you.
We sincerely apologise for the lack of feedback with regards to this disputed account, and for any inconvenience caused as a result of it. Further to this, we confirm that you will be contacted as soon as the investigation has been concluded.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Identity Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Identity, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that an account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
According to our records, this matter was only brought to our attention when your alerted us of your suspicions on 18 April 2018. We confirm that we are in receipt of your requested documents, and that our ***** Department is currently working urgently to resolve this matter for you.
We sincerely apologise for the lack of feedback with regards to this disputed account, and for any inconvenience caused as a result of it. Further to this, we confirm that you will be contacted as soon as the investigation has been concluded.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Identity Online Team