Identity store service desk complaint

Good day

I only rated one star because I can not write my review without rating, because according to me they do not even deserve a single star. I was at an identity store in Kokstad, I am absolutely unhappy with service I received. On the 15th of December 2016 I bought a dress for a wedding I was attending on the 16th it was a lovely dress.

Sadly my dress had snags all over by the time the matrimonial service was over, I was uncomfortable to even move around on the reception area. When I got to the store today I asked the return policy they said it is 30 days. I then asked for defective goods the informed me its 6 months, but even with that said they could not return my dress. They said because "I probably stored it wrong" I dont know how and when because it went from the identity bag to my body the next day and back to the bag. I then noticed that some of the dresses instore have the same snags, I then asked if it was my storage that ruined the dress how is it supposed to be stored if the unworn dresses instore show the same defect as mine I did not get an answer I told again that it's my fault i stored the dress wrong. I had planned to return it as soon as possible, however I could not return it because I stay in Mount Frere and we do not have an identity store there. My dress is barely a month old but they couldn't even return it.