Identity store poor service an send false hope to clients

I got this sms... Congratulations ####! Ur Identity account with free vouchers* is approved & u have R500 to spend pending an affordability check. Complete this process in store & remember to bring ur ID. T&C's When going to a store at savanna mall in polokwane im told im declined. I drove petrol till there an get told im declined

I Have a truworths account i have a credit card i can't understand why in the first place im approved then declined.

Poor service!