MC
Melissa C
1 reviews | Active since Feb 2013
18 Apr 2016, 13:03
Identity *****ing my money
I bought a few items from Identity Woodlands - with no time to fit the clothing I asked the sales lady if I can return the items and get my money back. She said yes, but what a lie. They never have enough cash to reimburse me for my returns as I paid with a debit card. I went to several other Identity's to return it - with no luck either. Please pay back the money!!!! I will tell everyone to stop shopping at this retail store as they lie and have no customer service. Please make this a priority as I can not sit with items of R1000 that I can not wear.
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Identity's replyOfficial
21 Apr 2016, 15:46Hello melissa.coetzer,
Thank you for your post and allowing us the opportunity to attend to your concerns.
The service you described in your post is certainly not the experience we would like our customers to have when visiting our stores. We therefore immediately escalated your complaint to the Area Manager of the store to investigate and address this matter.
We believe that he has contacted you to apologize for the manner in which you were assisted in store and was able to satisfactorily resolve this matter for you.
We wish to once again apologize on behalf of Identity for any inconvenience or upset caused and hope to see you in our stores again soon.
Please feel free to contact us on *** or via email on *** should you have any further comments, suggestions or queries and we will gladly assist.
Yours in Fashion,
Identity Online Team
Thank you for your post and allowing us the opportunity to attend to your concerns.
The service you described in your post is certainly not the experience we would like our customers to have when visiting our stores. We therefore immediately escalated your complaint to the Area Manager of the store to investigate and address this matter.
We believe that he has contacted you to apologize for the manner in which you were assisted in store and was able to satisfactorily resolve this matter for you.
We wish to once again apologize on behalf of Identity for any inconvenience or upset caused and hope to see you in our stores again soon.
Please feel free to contact us on *** or via email on *** should you have any further comments, suggestions or queries and we will gladly assist.
Yours in Fashion,
Identity Online Team
Identity's reply21 Apr 2016, 15:46
Official
Hello melissa.coetzer,
Thank you for your post and allowing us the opportunity to attend to your concerns.
The service you described in your post is certainly not the experience we would like our customers to have when visiting our stores. We therefore immediately escalated your complaint to the Area Manager of the store to investigate and address this matter.
We believe that he has contacted you to apologize for the manner in which you were assisted in store and was able to satisfactorily resolve this matter for you.
We wish to once again apologize on behalf of Identity for any inconvenience or upset caused and hope to see you in our stores again soon.
Please feel free to contact us on *** or via email on *** should you have any further comments, suggestions or queries and we will gladly assist.
Yours in Fashion,
Identity Online Team
Thank you for your post and allowing us the opportunity to attend to your concerns.
The service you described in your post is certainly not the experience we would like our customers to have when visiting our stores. We therefore immediately escalated your complaint to the Area Manager of the store to investigate and address this matter.
We believe that he has contacted you to apologize for the manner in which you were assisted in store and was able to satisfactorily resolve this matter for you.
We wish to once again apologize on behalf of Identity for any inconvenience or upset caused and hope to see you in our stores again soon.
Please feel free to contact us on *** or via email on *** should you have any further comments, suggestions or queries and we will gladly assist.
Yours in Fashion,
Identity Online Team