Identity Southgate Mall

Item: Identity
Rating: 1
Author: Ragiema H

I was given an account at Identity. When I went to get my card at the Southgate Mall store. The Manager and clerk told me my green bar coded Id book was not valid. Never have I been disrespected like that before. I have voted with that id and even opened bank accounts with it.

Helpful (0)

Replies (3)

Ragiema H's updateReviewer Update

28 Apr 2022, 10:24

I have sent an email to Identity Head office and received no response this far. Sent 5 days ago.

Ragiema H's update28 Apr 2022, 10:24

Reviewer Update

I have sent an email to Identity Head office and received no response this far. Sent 5 days ago.

Identity's replyOfficial

29 Apr 2022, 13:25

Hi Ragiema,

Thank you for your post.

We wish to advise that this matter has been escalated to the relevant Management and will be in touch once feedback is received.

Kind regards,

Identity Online Team

Identity's reply29 Apr 2022, 13:25

Official

Identity's replyOfficial

11 May 2022, 12:50

Hi Ragiema,

We wish to advise that we tried contacting you but were unsuccessful in our attempt. Please note that valid ID documents are required at all times. Unfortunately, we are unable to assist and would kindly request you to contact us back once you receive a new ID document.

Kind regards,

Identity Online Team

Identity's reply11 May 2022, 12:50

Official