1 reviews | Active since Apr 2015
Identity service sucks big time
About three weeks ago my wife and I went to Identity North gate to order a garment that she was looking for. Finally yesterday the 16th of February we got it. When we got home she check it, only to find out that it was damaged. I took to back to the store today and after checking on the system they found the item at the Rosebank brunch. The person at head office that answered the phone told the staff at northgate that we have to wait three more weeks for the item to be delivered to northgate or we have to pay R40 for the item to be delivered to northgate or we have to drive to Rosebank to go and pick it up. My wife needs this item by the 27th February. We do not have three weeks. I really find it frustrating that after waiting three and getting a damaged item the store is not willing to do anything to help us instead of inconveniencing us more. We are paying our account timeously and this is the thanks we get?
Thank you for your post.
At Identity, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
The service you have received is certainly not in line with our high service standards and will be brought to the attention of the relevant management team to address.
We attempted to contact you in this regard but were regretfully unsuccessful in our attempts. We have therefore sent you an email and are currently awaiting your reply.
We trust that this matter will be successfully resolved upon receipt of your response.
Yours sincerely,
Lynn
Thank you for your post.
At Identity, providing our customers with a shopping experience that is effortless and efficient, both online and in store, is of utmost importance to us.
The service you have received is certainly not in line with our high service standards and will be brought to the attention of the relevant management team to address.
We attempted to contact you in this regard but were regretfully unsuccessful in our attempts. We have therefore sent you an email and are currently awaiting your reply.
We trust that this matter will be successfully resolved upon receipt of your response.
Yours sincerely,
Lynn