Identity Service Standards are Decreasing

Good Day

Identity Head Office service standard has dropped drastically. The Cradle Stone store, the staff are not very helpful. I battled to get a hold of someone to assist me with an item. I called head office many times but to no success until I asked to speak to a Team Leader. ****po was helpful. Before I could get a hold of the Team Leader, I had to call the Centurion Store to check if they had stock of the item & Pertunia was very helpful. She tried to get assistance from head office to have the item sent from her store to Clearwater Mall but to no avail. After speaking to ****po, she contacted the Centurion Store & Thabiso arranged to have the item sent to Clearwater Mall.

Thank you ****po, Pertunia & Thabiso for your kind & efficient service. It's the second time that the staff at Identity Centurion Mall, have been very helpful.