rR
rossah R
1 reviews | Active since Jun 2016
21 Aug 2019, 13:12
identity run around.
i have been calling identity looking for an account number to settle my a count. spoken to more than 10 people with no success, im still on hold with no one assisting.
what ******* is this when you are told *we do not provide account number? this is holding me back, i need the account number as in today..
i was put on hold for more than an hour on each call with no help. i'm disgusted .
Helpful (0)
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Replies (2)
Identity's replyOfficial
21 Aug 2019, 15:31 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Best regards,
Identity's reply21 Aug 2019, 15:31
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Best regards,
Identity's replyOfficial
24 Aug 2019, 13:53 Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant department.
We can confirm that you were correctly advised during your call, please note that you can pay your Identity account online by setting Identity up as a payment beneficiary on your bank account. For your convenience, Identity will automatically appear on the bank's pre-defined list of payment beneficiaries.
Please ensure that you use your 14-digit Identity account number as it appears on your statement so we are able to match the payment to your account, furthermore to find out more about Internet payments, please contact your bank.
Should you have any further suggestion or concerns directly on 021- *** or via email ***
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department.
We can confirm that you were correctly advised during your call, please note that you can pay your Identity account online by setting Identity up as a payment beneficiary on your bank account. For your convenience, Identity will automatically appear on the bank's pre-defined list of payment beneficiaries.
Please ensure that you use your 14-digit Identity account number as it appears on your statement so we are able to match the payment to your account, furthermore to find out more about Internet payments, please contact your bank.
Should you have any further suggestion or concerns directly on 021- *** or via email ***
Kind regards,
Identity Online Team
Best regards,
Identity's reply24 Aug 2019, 13:53
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant department.
We can confirm that you were correctly advised during your call, please note that you can pay your Identity account online by setting Identity up as a payment beneficiary on your bank account. For your convenience, Identity will automatically appear on the bank's pre-defined list of payment beneficiaries.
Please ensure that you use your 14-digit Identity account number as it appears on your statement so we are able to match the payment to your account, furthermore to find out more about Internet payments, please contact your bank.
Should you have any further suggestion or concerns directly on 021- *** or via email ***
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department.
We can confirm that you were correctly advised during your call, please note that you can pay your Identity account online by setting Identity up as a payment beneficiary on your bank account. For your convenience, Identity will automatically appear on the bank's pre-defined list of payment beneficiaries.
Please ensure that you use your 14-digit Identity account number as it appears on your statement so we are able to match the payment to your account, furthermore to find out more about Internet payments, please contact your bank.
Should you have any further suggestion or concerns directly on 021- *** or via email ***
Kind regards,
Identity Online Team
Best regards,