MP
Mishqah P
1 reviews | Active since Mar 2010
23 Nov 2021, 11:42
Identity Retail has pathetic service
I have ordered online more than 7 days ago, paid delivery fees as well. I got an sms to say I need to go collect at a branch. WHY, when I ordered online and paid for delivery do I need to go collect at your nearest branch.
The reason why I don't go to a branch anymore is because I bought something at one branch, the item was a bit big and I wanted to return it, I was told I cant return from one store at another. Load of ****
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Identity's replyOfficial
24 Nov 2021, 08:25Hi Mishqah,
Thank you for your post.
We can confirm that your delivery fee has been reversed and we sincerely apologise for any upsets caused.
Kind regards,
Identity Online Team
Thank you for your post.
We can confirm that your delivery fee has been reversed and we sincerely apologise for any upsets caused.
Kind regards,
Identity Online Team
Identity's reply24 Nov 2021, 08:25
Official
Hi Mishqah,
Thank you for your post.
We can confirm that your delivery fee has been reversed and we sincerely apologise for any upsets caused.
Kind regards,
Identity Online Team
Thank you for your post.
We can confirm that your delivery fee has been reversed and we sincerely apologise for any upsets caused.
Kind regards,
Identity Online Team