KC
Kholiswa C
1 reviews | Active since Aug 2019
28 Aug 2019, 08:51
IDENTITY POOR REFUSAL TO WRITE ME A LETTER..
I have a problem that I once paid identity account via debit order until I settled it now I'm paying normally. I need a letter stating that I'm no longer paying with debit order I'm paying normal I went to Mega City Mall to ask for that letter they said they want to those letter I asked for Head Office number they said they have never done that they only print statements. I'm so stressed because I need that letter for loan application I need to pay for my disabled daughter medical bill my medical aid have some bills that doesn't cover. I started asking for that letter from identity last week Wednesday 21 August 2019. My daughter's life is between life and death.
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Replies (2)
Identity's replyOfficial
28 Aug 2019, 11:41We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's reply28 Aug 2019, 11:41
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's replyOfficial
03 Sept 2019, 17:22Thank you for your post.
Upon receipt of your query, we escalated your query to the relevant department.
We can confirm that one of our consultants has been in contact with you and can further confirm that this matter has been resolved. Furthermore, we wish to apologise for the manner in which you felt your query was attended to.
We encourage you to contact us directly should you have any further comments, suggestions or enquiries on *** or via email on ***
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your query to the relevant department.
We can confirm that one of our consultants has been in contact with you and can further confirm that this matter has been resolved. Furthermore, we wish to apologise for the manner in which you felt your query was attended to.
We encourage you to contact us directly should you have any further comments, suggestions or enquiries on *** or via email on ***
Kind regards,
Identity Online Team
Identity's reply03 Sept 2019, 17:22
Official
Thank you for your post.
Upon receipt of your query, we escalated your query to the relevant department.
We can confirm that one of our consultants has been in contact with you and can further confirm that this matter has been resolved. Furthermore, we wish to apologise for the manner in which you felt your query was attended to.
We encourage you to contact us directly should you have any further comments, suggestions or enquiries on *** or via email on ***
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your query to the relevant department.
We can confirm that one of our consultants has been in contact with you and can further confirm that this matter has been resolved. Furthermore, we wish to apologise for the manner in which you felt your query was attended to.
We encourage you to contact us directly should you have any further comments, suggestions or enquiries on *** or via email on ***
Kind regards,
Identity Online Team