Identity Pavillion staff are pathetic and untrained. Stop shopping with them if you want peace of mind

I've been receiving numerous calls from Identity for me to pay my account. A week before last I suggested the caller to send me their account details so I can do an EFT as there are no Identity stores where I stay. She agreed and promised to send me a link I can use at any Shoprite and some retailers. I waited and the sms never came. The calls never stopped coming in but I was bo longer taking any.

Later yesterday just after 18:00 they called and I didn't answer. Fortunately I was in Durban seeing my Cardiologist, I quickly drove to The Pavillion and found a branch there. On arrival there was a queue with only one cashier and the cashier was on the phone trying to assist a customer who was in front of him. Two other tills were shut. He shouted "authorise", and a lady came. I requested from the lady that another till be opened as I was from the Dr and wanted to book myself a hotel before the injections started making me drowsy...the attitude I got from the lady was STINKING, PATHETIC and *********. She told us we'll have to wait or leave as their tills were faulty...she had a VERY bad attitude towards us...and just left as we were still speaking to her. I asked for her name from the guy who was the cashier and he told us she is Nomzamo or Nonzame, something like that.

Because of this, I think it would be best for me to just clear my account and to never visit nor buy anything from Identity. From calls to unfulfilled promises to bad attitude! 1. Calls were annoying enough. 2. Thought I'd get a relief had the lady furnished me with their details. 3. Heeding the call, to be served like a nonentity. Do you remunerate your employees well? Do they get overtime compensation? Do they get their leaves? Do you even train them?

If any of the above questions you answered "no", then I suggest you close your doors and do the basics especially customer service, otherwise you'll lose clients. You've just lost me!