1 reviews | Active since Dec 2015
Identity online -worst service
I had the worst experience with Identity. I ordered a top from their online store on the Sunday evening. The phoned me the next day to confirm my address. The next Monday I got a call from the courier that wanted to know where exactly the package should be delivered and after a few minutes I realized that this guy is not from around Mpumalanga. He was in New Castle. Someone changed my address on my package. So I phoned their head office customer care centre since Monday logging complaints and everyone promises me that I will have my package. It is now almost 10 days since I've placed the order and I still don't have the package. This is the worst service I've ever had.
Thank you for your post.
At Identity, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We can confirm that you have been contacted and informed regarding the cause for the delay in your delivery. Following our communication with you, we are also pleased to confirm that your top ordered has subsequently been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Kind regards,
Identity Online Team
Thank you for your post.
At Identity, be it online or in store, our aim is always to provide services that give our customers an effortless and pleasant shopping experience. We therefore sincerely apologize for your recent experience.
We can confirm that you have been contacted and informed regarding the cause for the delay in your delivery. Following our communication with you, we are also pleased to confirm that your top ordered has subsequently been delivered to you.
We regret any frustration and inconvenience caused as a result of this matter, however hope that we were able to acceptably address this matter for you.
Kind regards,
Identity Online Team