Identity online worst company and service ever!

I've placed an order on the 29/11 online. It's now over 2 weeks and I have not recieved my full order. Last week Thursday is when I recieved 1/4 items and when I call the online team it's always "your order seems to be at the durban carrier depot I will raise an escalation and call back" after several promises of a call back I have recieved no feed back and no call back to date. I have also sent through several emails to their digital team and all I get is an auto message reply...that's it. As a customer services manager for an international company I must say your services are a waste of airtime...time...money and is appalling. I have paid online for delivery and for my goods and honestly wish I never used this platform to purchase items. This is my first and last time purchasing from your store and your digital platform. Customer Services agents are pathetic...how many escalations needs to raised in order for a reshipment of goods or refund to be issued? To be accurate over 5 escalations have been raised. As a retail manager.. customers are not supposed to be left waiting for their paid items and if the online eta for delivery is 5 to 7 working days and if it's passed then priority should be given and a resolution should be offered to the customer swiftly.Your staff show no urgency to complaints and also enquiries....perhaps provide them with better support to equip them to deal with Cases as such.#disgusted#useless#poorcustomerservice#worstservicever.