IDENTITY MIDLANDS MALL PATHETIC SERVICE

I went into Identity Liberty Midlands Mall in Pietermaritzburg today with a gift that was purchased for my daughter. The tag was still attached with the bar code, just the price was torn off at the bottom of the tag. All I wanted was to exchange the item for a bigger size. The manager and staff member at the store refused to assist me without a receipt. This was given to us as a gift. Just 5 minutes before I went to your store, I had been into Edgars with the same situation where I needed a bigger size. I was helped ever so efficiently and with a smile. The service at your stores is pathetic. Where did he expect me to obtain a receipt from when this was given to us as a gift. Further to this the person who purchased it had to be contacted so that we could get her account number to retrieve the purchase information. Very very disappointing service. Your store is the first retail store that I have ever come across that has given us such grief for a simple exchange. I did mention to the manager that I will be taking this up - further to this communication I will be posting this onto hellopeter and any other complaints website I come across. Apalling service Identity, pull your socks up - we do not have the time or energy to deal with your nonsense.