IDENTITY LACK OF CUSTOMER SERVICE

Item: Identity
Rating: 1
Author: Danielle A

Good say

I too have become a victim of being sent countless emails and messages saying my account is overdue. Even though I paid the account on the due date and emailed the proof of payment with the reference number to the collections department.

They show a WhatsApp number too and ofcourse I messaged them the proof of payment ....yet no one has bothered to respond to me. Why give us email addresses or WhatsApp numbers that no one responds to.

If you could only use the same energy you do to harress people with phonecalls....And actually do your jobs and respond to people's quiries or concerns.

This is pathetic customer service..

I doubt I'll get a response anytime soon. The only way to get their attention is to not pay your account it seems.

Helpful (0)

Replies (2)

Identity's replyOfficial

09 Jul 2020, 09:40

We acknowledge receipt of your review and appreciate you getting in touch with us. We investigated your concerns raised and can confirm that this matter has been resolved. Kind regards, Identity Online Team

Identity's reply09 Jul 2020, 09:40

Official

Danielle A's updateReviewer Update

09 Jul 2020, 10:07

Thank you for the reply, even if it took almost 2months.

I do have to say that I'm very dissapointed in how this has now affected my credit record. It shows that I missed a payment, which I have never done with you guys.

Surely Identity should be able to fix this as this was not my fault.

I'm hoping it won't take another 2months for a response please.

Thanks in advance.

Danielle A's update09 Jul 2020, 10:07

Reviewer Update