Identity is a ****mer company!!!

I placed an order on the 1st of August from Identity. Order: o***. There were 3 items, on the 11th of August I was advised that my order was ready to collect at the nearest Identity store where I was met with unprofessionalism as usual of course in South Africa since the "new South Africa" that came with putting *********** people who don't want to work in jobs. But, that's a story for another day. Anyway, of course the order was incomplete, because in this new South Africa everything has to be so tiring and exhausting as usual because nothing is ever done correctly the first time. It's now the 21st of August. The 3rd item is still not ready for collection. My question is, why was I advised that the order is ready for collection when it was clearly incomplete?? How can something that's incomplete be deemed ready? Does anyone at Identity know what the word "ready" means? That was an incomplete order therefore it was the total antithesis of ready. It was not complete. I do not want any communication from Identity except for a text advising me to pick up my item.