Identity has very poor service for its customers.

Good Day, I have an oustanding account with Identity and have been trying numerous times to have it settled. They had advicede that the account had been handed over and i made arrangements to settle my account. However this amount seems to be accumulating and ive been to various Identity branches for assistance to settle the account and NO ONE wants to help me. They send me from piller to post giving me contact details to call for this company that i have been supposedly handed over too. But all of these numbers do not work. Im frustrated and angry because i want this sorted out. Im at my wits end and have no idea what to do now. I try these number desperately on a daily basis and they NEVER seem to go through. When i adviced Identity about this the gentleman i spoke to said people have been complaining about this company that they cant get through to it, hence i asked what do i then do..and he blatantly said he has no idea!! Im very frustrated and angry because im running around like an idiot...with no assistance. I feel like they doung this on purpose. Which is really unfair to me as a consumer. How do you hand over someone to a company that they cant even contact? Is that even legal.

Frustrated and Angry!