TS
Tamsyn S
1 reviews | Active since Jan 2018
30 Jun 2020, 13:11
Identity has the rudest most unprofessional consultants - I have had more than 3 encounters now.
This has now happened more than once, I am dealing with blatantly rude unprofessional consultants who call me with an attitude of a loan shark.
And then they call from private numbers to top it off.
Whether someone is behind with an installment or not, nobody should be treated like absolute garbage when they call.
Something truly needs to be done about this, this is not on.
I am seeking superior assistance to correct this consistently poor service.
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Identity's replyOfficial
02 Jul 2020, 12:42Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account and have escalated this matter through to the consultant’s superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration. However, we can confirm that one of our consultants has been in contact with you and can further confirm that your payment arrangement has been noted on your account, as per your request.
Should you have any queries, suggestion or concerns, we encourage you to contact us directly on 021- *** or via email ***.
We hope that we were able to acceptably address this matter for you.
Kind regards,
Identity Online Team
Identity's reply02 Jul 2020, 12:42
Official
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Identity account and have escalated this matter through to the consultant’s superiors, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration. However, we can confirm that one of our consultants has been in contact with you and can further confirm that your payment arrangement has been noted on your account, as per your request.
Should you have any queries, suggestion or concerns, we encourage you to contact us directly on 021- *** or via email ***.
We hope that we were able to acceptably address this matter for you.
Kind regards,
Identity Online Team