RN
Robert N
1 reviews | Active since Sept 2019
23 Sept 2019, 11:35
Identity handed over my account 3 months after i settled it.
i settled my account with Identity on the 1 July 2019 and today which is about 3 months later i noticed that it was sold to DMC debt management, i called Identity they said this has nothing to do with them. why should my account be handed over if i already paid it and again why dint you guys update the debt collector that my account was settled
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Replies (3)
Identity's replyOfficial
28 Sept 2019, 08:44We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's reply28 Sept 2019, 08:44
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's replyOfficial
10 Oct 2019, 16:10Thank you for your post.
We acknowledge your frustration and have escalated your concerns raided to the relevant department.
We were advised that your account was handed over to DMC on February 2018, please contact DMC directly on *** for further assistance.
We further confirm that we tried contacting you to discuss your concerns raised but have been regrettably unsuccessful.
Kind regards,
Identity Online Team
Identity's reply10 Oct 2019, 16:10
Official
Thank you for your post.
We acknowledge your frustration and have escalated your concerns raided to the relevant department.
We were advised that your account was handed over to DMC on February 2018, please contact DMC directly on *** for further assistance.
We further confirm that we tried contacting you to discuss your concerns raised but have been regrettably unsuccessful.
Kind regards,
Identity Online Team
RN
Robert N's updateReviewer Update
10 Oct 2019, 16:32 Sorry for not being able to take the call, but my question is why was i able to pay at one of the stores if it as handed over in 2018..and when i call DMC they say i must fix the issue with identity, honestly i am tired of going in circles as Identity and DMC are playing a blaming game. when i called DMC they clarified that my account was handed over to them three months after i have payed, also Identity has not yet transferred the money into their account(this is what they said today 10/10/2019 when i called and i should call the Identity legal team to have it sorted myself) this issue has affected my credit score in a bad way.
RN
Robert N's update10 Oct 2019, 16:32
Reviewer Update
Sorry for not being able to take the call, but my question is why was i able to pay at one of the stores if it as handed over in 2018..and when i call DMC they say i must fix the issue with identity, honestly i am tired of going in circles as Identity and DMC are playing a blaming game. when i called DMC they clarified that my account was handed over to them three months after i have payed, also Identity has not yet transferred the money into their account(this is what they said today 10/10/2019 when i called and i should call the Identity legal team to have it sorted myself) this issue has affected my credit score in a bad way.