1 reviews | Active since Aug 2020
Identity Fourways Crossing - Worst Customer Service
Very shocked at this one, I went and bought 3 pairs of jeans from Identity at Fourway's Crossing and one was the wrong cut. I wore it for 5mins before realizing they the wrong cut and then took it back to the shop. To my surprise the manager turned me away complaining about a yellow stain at the bottom of the pants about half 1 cm big. I explained to the manager that the pants must have been issued that way because i have only worn them for 5mins at most. I then did the whole procedure of logging a compliant and went through customer service only to get the manager call me back and tell me the same thing!!! I cannot believe that Identity's clothes are so bad they wont even accept them back in their condition. Anyway i am disgusted and wont be shopping at Identity again, probably the worst customer service i have experienced.
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We can confirm that the relevant Management has been in contact with you and are pleased to further confirm that this matter has been resolved in the interim.
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management.
We can confirm that the relevant Management has been in contact with you and are pleased to further confirm that this matter has been resolved in the interim.
Kind regards,
Identity Online Team
Thank you for responding identity team. Unfortunately all I got was another opportunity to review the same jeans which came like that (yellow stain) as per above and got told they cannot accept them back like that after a few weeks. As per my point of above your quality of clothing so is so great that you cannot even accept your own clothes back into the shop.
Disappointing considering you are part of a bigger group which has never given me hastles with returns. Anyway so sick of these jeans I'm just going to give them to someone who is a size 27.
Thank you for responding identity team. Unfortunately all I got was another opportunity to review the same jeans which came like that (yellow stain) as per above and got told they cannot accept them back like that after a few weeks. As per my point of above your quality of clothing so is so great that you cannot even accept your own clothes back into the shop.
Disappointing considering you are part of a bigger group which has never given me hastles with returns. Anyway so sick of these jeans I'm just going to give them to someone who is a size 27.