Identity false advertising
Identity is currently advertising Red Berets style (***) on sale for R19.00 when you go to their website to purchase the product online it allows you to select the product but as soon as you log in the product isn't available and what is available is offered at R160
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Replies (2)
Identity's replyOfficial
30 May 2024, 17:40Dear Corne,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Best regards,
Identity's reply30 May 2024, 17:40
Official
Dear Corne,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Best regards,
Identity's replyOfficial
31 May 2024, 10:39Dear Corne,
We can confirm that the red beret is unfortunately no longer available in stock or online and we do have a similar style priced at R160.00. As per our conversation earlier this morning.
We wish to apologize for any inconvenience caused.
Regards,
Tania
Identity Customer Service
We can confirm that the red beret is unfortunately no longer available in stock or online and we do have a similar style priced at R160.00. As per our conversation earlier this morning.
We wish to apologize for any inconvenience caused.
Regards,
Tania
Identity Customer Service
Best regards,
Identity's reply31 May 2024, 10:39
Official
Dear Corne,
We can confirm that the red beret is unfortunately no longer available in stock or online and we do have a similar style priced at R160.00. As per our conversation earlier this morning.
We wish to apologize for any inconvenience caused.
Regards,
Tania
Identity Customer Service
We can confirm that the red beret is unfortunately no longer available in stock or online and we do have a similar style priced at R160.00. As per our conversation earlier this morning.
We wish to apologize for any inconvenience caused.
Regards,
Tania
Identity Customer Service
Best regards,