IDENTITY Ermelo employee *****s our money

My daughter opened an account at the Identity Ermelo branch in January and they were supposed to order a dress for her graduation ceremony for 8 March. The salesperson that "assisted" her (don't know her name - employee ID ********** ) told her she cannot order the dress unless she pays IN FULL for the dress upfront?!! My daughter paid the R350 in cash after which the salesperson said it will be there in 2 weeks. This was on 17 January. On 21 February when my daughter went to inquire about the dress, she was told it wasn't ordered, with no entry in the order book. The same salesperson then also denied knowing anything about the R350 that was paid in cash. I instructed my daughter to immediately pay up her outstanding balance and close her account. They then didn't want to close her account as they said it must be done by head office. We have been loyal customers of numerous Identity stores over a very long time, but this is totally unacceptable and I cannot see how we will ever support your store again!