MN
Mellisa N
1 reviews | Active since Mar 2017
27 Nov 2023, 11:34
IDENTITY
I opened an account with Identity. I paid R132 at the end of October but my account was not updated. They said that they cannot locate my payment o their system. My credit score was badly affected. I paid using my Tymebank app and I still have the proof. Now I paid R175 last week Friday the 24th of November and still they are not acknowledginng my payment they just sent me an email demandin payment. How can I escalate this matter. This company is robbing me now
Helpful (0)
Replies (1)0
Replies (1)
Identity's replyOfficial
28 Nov 2023, 12:28 Dear Mellisa,,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Identity's reply28 Nov 2023, 12:28
Official
Dear Mellisa,,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards,
Tania
Identity Customer Service