Identity delivered my order to wrong address

Dear Identity Team

I hope this review finds you well. I am writing to you as a concerned client who has recently placed an order online and the package was delivered to an incorrect address. The following is what has occurred:

26 May 2025 at 20:08 - I placed an order on the identity website. Order number O319**9282

02 June 2025 at 09:12 - I received a notification that my order is out for delivery.

02 June 2025 at 13:30 - I received a call from the following number (013 753 **** - Mpumi) alerting me that a package was just delivered to her address (Spar Lowveld Distribution Centre, Nelspruit) with my name (Nomfundo Mgidi), cellphone number ***) and address (Riverside Government Complex, Nelspruit) on it, and she realizes the package was mistakenly delivered to her.

02 June 2025 at 14:05 - I then received another notification alerting me that my order has been successfully delivered (to which I have not received)

Upon all the above mentioned, I have since tried to contact Identity customer service lines with no success as I keep getting transferred to different lines until the consultants eventually hang up. This has caused so much frustration on my side and I am immensely disappointed in how the entire online team has failed to attempt resolving the matter, and I no longer have any clue as to whom to direct my complaint to.

Your prompt response in this matter will be highly appreciated. Thank you.

Regards,

Nomfundo Mgidi ***