IDENTITY CLOTHING UNAUTHORIZED DEBIT ORDER

<p>I am so disgusted with the service that I have been receiving from Identity. Last week Friday (20th May) I got an sms to say that a debit order was going to go off on my account today (24th May), I immediately called customer service and the consultant I spoke to said that it had been cancelled. This morning the debit order went off anyway for an amount of about R3400. I called customer services again and was told by a manager that I could go in store and get my money back in cash. Called the store and they said the payment isnt reflecting on their side. Called customer service again and was told that I need to wait for the debit order to reflect before I can get my money back. Why am I getting different stories? Why must I run around to get my own money back? This is ridiculous and you should be sued!</p>