SN
Simphiwe N

1 reviews | Active since May 2015

22 Aug 2024, 15:21

Identity clothing store - Greenstone

I bought leggings last month at identity (Black and Grey) with no issues. I then when to Truworths. I found two black leggings (same material) so I also bought the Truworths onces as I wanted only black but because I normally buy these leggings,I know in the past they used to be Black and Grey.

So i decided to return the legging bought at Identify. The gentlemen who assisted me refused and told me leggings are part of underwear.

since from when????

Will pay off identity account and CLOSE IT.

pathetic services I get always at this store.

Even in June I bought a jacket and they refused to take it

0
Replies (2)
Identity
Identity's reply22 Aug 2024, 17:21
Official
Dear Simphiwe,
 
Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve.
      
 Regards,
 
 Tania
 Identity Customer Service 
SN
Simphiwe N's update09 Sept 2024, 15:31
Reviewer Update
No one has called me - not that I am shocked.