1 reviews | Active since Dec 2019
IDENTITY Clothing group RCS - Closing my account!!!!!!
I have paid for and ordered a Jacket that I really wanted. I informed the lady that called me on Friday 19/06/2020, that I will collect my order at their Mall@ Carnival store on Monday 22/06/2020, I was just contacted to inform me that they are going to credit my account with my order as I have not picked it up yet?? Seems like a good idea to lose business now during the COVID pandemic.....needless to say should they follow through with the credit today 22/06/2020, my account will be paid and I will not owe one cent!!...... I will then be CLOSING my Identity account ..... I paid, I will collect.....its not like I did not pay for the item that was ordered...... GO AHEAD Credit the order.... let me close my account !!!!!??????
Upon receipt of your query, we escalated your concerns raised to the relevant Store to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
Subsequent to your post, we believe that one of our consultants tried contacting you to address your concerns, but were unsuccessful in their attempts. In order for us to have this matter resolved we wish to encourage you to contact us directly on *** or via email ***
Kind regards, Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Store to address. As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.
Subsequent to your post, we believe that one of our consultants tried contacting you to address your concerns, but were unsuccessful in their attempts. In order for us to have this matter resolved we wish to encourage you to contact us directly on *** or via email ***
Kind regards, Identity Online Team