IDENTITY CLOTHING ACCOUNT A BIG NO NO

PPL I NEED TO ADVISE YOU THE HARROWING EXPERIENCE I HAD WITH IDENTITY AND ITS UNPROFESSIONAL CALL CENTRE AGENTS WHO LAUGHT AT YOU ON THE PHONE. I SEETTLED MY ACCOUNT IN FULL ON TUESDAY FROM MONEY I HAD TO BORROW AND CHRISTMAS FOOD I AM TAKING OUT OF MY DAUGHTERS MOUTH TO PAY IDENTITY. I AM STILL AWAITING A LETTER CONFIRMING MY DEBT SETTLED, THE ACCOUNT CLOSED AND THE LISTING REMOVED OFF ITC. IT HAS BEEN A COMPLETE NIGHTMARE. THEY HAVE NOT SENT ME THE REQJUIRED LETTER NOR CONFIRMATION THAT MY PERSONAL DETAILS HAVE BEEN REMOVED OF THEIR SYSTEM. I HAVE NOTES OF APPROXIMATELY 100 CALLS IN A MONTH THAT THEY MADE TO ME, I HAVE BEEN DIAGNOSED WITH DEPRESSSION DUE TO IDENTITY AND THE WAY THAT THEY HAVE TREATED ME WITH UTTER DISRESPECT AND LIKE ****. LIKE I AM A DOG OR SOME ********. I HAVE CALLED 7 TIMES TODAY AND SENT 8 EMAILS WHICH B.T.W. IS READ BY THEM AND YET THE LETTER IS RECEIVED. HARRASSMENT IS REAL PPL AND IDENTITY TOPS THE CHARTTS WHEN IT COMES TO THAT. I HAVE BEEN HUMILIATED AT MY WORK PLACE DUE TO THEM NOT RESPECTING THE BOUNDARIES AND THE TIME FRAMES IN WHICH I HAVE ASKED COUNTLESS OCCASSIONS TO CALL ME DURING A CERTAIN PERIOD