Identity Call Centre Agent

Item: Identity
Rating: 1
Author: Noluthando M

Please train your call center agents on how to speak to people. The person who I spoke to was so rude and condescending. I had to request to have someone else call me back because I just couldn't handle it. This was from the following number - ***.

Please do better, you never know what the person on the other line is going through, a little patience and understanding goes a long way.

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Replies (1)

Identity's replyOfficial

12 Jan 2021, 16:08

Thank you for your post.

We were shocked to hear your experience regarding the call made to you, and have escalated your concerns raised to the relevant department to investigate.

Please note that contact will be made with you to have this matter addressed, however, we sincerely apologise for the manner in which the call was handled.

Should you require any further assistance please contact us directly on ***/ ***

Kind regards,

Identity Online Team

Identity's reply12 Jan 2021, 16:08

Official