IDENTITY CALL CENTRE ***

The Identity call Centre agents on *** are the most misinformed, unhelpful, and clueless call centre agents one can come across when calling in for your account queries. I called this morning at 09:00 am spoke to Abongile,I would mention her surname but since she refused to share it with me I will leave it at that spent 30 minutes of the call on hold trying to figure out why my debit order did not run for the month of July. She did say I should make an eft to which I responded my payment will reflect after the payment is due therefore reflecting my account as been paid late. No joy from that call. Tried the call centre again around 10am spoke to Shanique Klein who couldn't assist much, I asked to speak to her manager and my call was transferred to a Zain Ebrahim I'm told. I was then promised that Shanique will call me back once the debit order has been sorted out, this unfortunately was not the case. I have called Shanique around 13:30 and have been told Zain is on lunch and is in actual fact her supervisor who will call me back after lunch. The time is now 14:23 no follow up or feedback regrading the mess up on my account. I would like to think that the Identity Group prides itself in customer satisfaction but unfortunately you have employed the worst set of call centre agents there is to find. I will be gladly closing my account as soon possible.