1 reviews | Active since Dec 2015
Identity Braamfontein Service is the worst
i bought a dress on the 29th of November at Identity westgate mall,on the 2nd of Dec i went to Identity braamfontein at about 12:45 to return the dress and i was told they had no money in their shop and should come back later.on the 3rd of Dec at 10am i return to the store and i was again told the store had no money and i should come between 12-1pm.At 12:30 i returned to the store once more and this time i was informed i should bring my bank card since i purchased with it but why did they not inform me the 1st time i went to the store? Further more they told me it will take 21 days for the money to reflect in my account. when i purchased the dress it did not take them 21 days to take my money however it when they have to return my money it takes 21 days
Thank you for your post. We value your feedback and the opportunity to respond.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender. In the instance where the purchase was however made using a debit card the refund is processed in cash.
We acknowledge your frustration in this regard and wish to apologize for manner in which your query was attended to. We can confirm that your concerns have been brought to the attention of the relevant Area Manager.
Following our telephonic conversation, you informed us that you have decided to keep the mentioned garment. We once again apologise for your experience and trust that we have adequately attended to this matter for you.
Should you have any further enquiries, kindly contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Yours sincerely,
Lynn
Thank you for your post. We value your feedback and the opportunity to respond.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender. In the instance where the purchase was however made using a debit card the refund is processed in cash.
We acknowledge your frustration in this regard and wish to apologize for manner in which your query was attended to. We can confirm that your concerns have been brought to the attention of the relevant Area Manager.
Following our telephonic conversation, you informed us that you have decided to keep the mentioned garment. We once again apologise for your experience and trust that we have adequately attended to this matter for you.
Should you have any further enquiries, kindly contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Yours sincerely,
Lynn