Identity bad staff

I am very disappointed with the cashier from Chatsworth branch today.. Ive done a application online for a identity account and its been approved.. I've received a message that I can go to any identity and pick up my card with ID book... I went with my ID book... She tells me that my ID book is damaged.. She did not even scan my ID... She was full of attitude... My ID scans 100 percent.. There is nothing wrong on the page of my ID book I use it all the time... As a very very disappointed customer I feel that that person who acted rude to me in front of my family should be dismissed from her job...she had no right to speak to me like that and I think she is the manager of the store... I am certainly going to take this further....