EG
Elsebe G
1 reviews | Active since Jun 2014
07 Jun 2021, 08:32
Identity BAD BAD BAD
I will never buy in my life again from Identity. They refused to let me in the shop because I didn't want to use their sanitizer but my own as prescribed by my doctor as Im allergic to some stuff some shops put in their mixtures. The law states that you must use sanitizer, I showed them my bottle with a proper label. What prove do you have what is in your bottles?
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Identity's replyOfficial
08 Jun 2021, 12:16We wish to thank you for bringing this matter to our attention.
We acknowledge your frustration and immediately escalated your concerns to the relevant Executive Management and COVID compliance team.
We wish to advise that the strict protocols implemented by Identity are following all the relevant legislation and guidelines as issued by Government. The Regulations and Directions require us to provide hand sanitiser with a 70% alcohol content for the use of customers and staff entering our stores. As we cannot ensure that a customer’s sanitiser meets this requirement, we require all customers to use our in-store sanitisers as we have the relevant documentation from our approved suppliers, which confirms that it meets such requirements.
Identity has ensured its strict adherence to these requirements as well as implementing extensive protocols which ensure the safety of both our customers and staff when in our stores. We, therefore, confirm that you were correctly advised the day of your visit. However, we wish to apologize for how you felt the Management attended to you on the day and hope that we can meet or exceed your expectations on your next visit.
Kind regards,
Identity Online Team
We acknowledge your frustration and immediately escalated your concerns to the relevant Executive Management and COVID compliance team.
We wish to advise that the strict protocols implemented by Identity are following all the relevant legislation and guidelines as issued by Government. The Regulations and Directions require us to provide hand sanitiser with a 70% alcohol content for the use of customers and staff entering our stores. As we cannot ensure that a customer’s sanitiser meets this requirement, we require all customers to use our in-store sanitisers as we have the relevant documentation from our approved suppliers, which confirms that it meets such requirements.
Identity has ensured its strict adherence to these requirements as well as implementing extensive protocols which ensure the safety of both our customers and staff when in our stores. We, therefore, confirm that you were correctly advised the day of your visit. However, we wish to apologize for how you felt the Management attended to you on the day and hope that we can meet or exceed your expectations on your next visit.
Kind regards,
Identity Online Team
Identity's reply08 Jun 2021, 12:16
Official
We wish to thank you for bringing this matter to our attention.
We acknowledge your frustration and immediately escalated your concerns to the relevant Executive Management and COVID compliance team.
We wish to advise that the strict protocols implemented by Identity are following all the relevant legislation and guidelines as issued by Government. The Regulations and Directions require us to provide hand sanitiser with a 70% alcohol content for the use of customers and staff entering our stores. As we cannot ensure that a customer’s sanitiser meets this requirement, we require all customers to use our in-store sanitisers as we have the relevant documentation from our approved suppliers, which confirms that it meets such requirements.
Identity has ensured its strict adherence to these requirements as well as implementing extensive protocols which ensure the safety of both our customers and staff when in our stores. We, therefore, confirm that you were correctly advised the day of your visit. However, we wish to apologize for how you felt the Management attended to you on the day and hope that we can meet or exceed your expectations on your next visit.
Kind regards,
Identity Online Team
We acknowledge your frustration and immediately escalated your concerns to the relevant Executive Management and COVID compliance team.
We wish to advise that the strict protocols implemented by Identity are following all the relevant legislation and guidelines as issued by Government. The Regulations and Directions require us to provide hand sanitiser with a 70% alcohol content for the use of customers and staff entering our stores. As we cannot ensure that a customer’s sanitiser meets this requirement, we require all customers to use our in-store sanitisers as we have the relevant documentation from our approved suppliers, which confirms that it meets such requirements.
Identity has ensured its strict adherence to these requirements as well as implementing extensive protocols which ensure the safety of both our customers and staff when in our stores. We, therefore, confirm that you were correctly advised the day of your visit. However, we wish to apologize for how you felt the Management attended to you on the day and hope that we can meet or exceed your expectations on your next visit.
Kind regards,
Identity Online Team