Identity are ****** don't open accounts there if you want peace.

I shop at Orange Farm Identity store. My installment was R130 in July and I was overdue with a few days and I went in store and paid R250 on the 29th July instead of the R130 required.

The cashier then gave me a receipt as proof but the payment somehow was not reflecting, I got numerous calls and emails which I emailed proof of payments to them even went back to the store to pay R50 more on the 4th July which made it R300 in total. I logged a query about the R250 payment which still is not showing I was told there was a system error on the 29th but I was told its escalated payment will be resolved , up till now nothing is resolved I tried emailing again and phoning them to resolve this no one is helping, I'm even spending money to do this losing money I don't have cause I'm unemployed still no help. Today 11th July I got a message from attorneys saying I've been handed over for the same R250 which is not on their system. I am very frustrated cause I email and only get response that it will be resolved, this store will cost you money I even have proof that I've Ben paying them consistently I even paid R200 per month instead of the R130 installment but now I'm dealing with this nonsense, I'm frustrated I even want that R250 back so I can pay it again to them cause it seems like its lost, identity has to be closed!!!!! They are ******, employee who stole my money is employee ***, I want her to call me back and fix this mess!!!