Identity application

In December I app**** to open an identity account and it was declined.When I called to enquire it was because my number was apparently wrong..so I waited 60 days and app**** again.The consultant said my number was wrong again and that's why it's declining and advised me to use another one of my numbers to apply.I waited 60 days and app**** again used another one of my numbers and guess what it declined again.When I called the consultant said its because I used another number.Why is it so hard to open an identity account...