Identity account

I was at identity Calton center trying to make a payment they said they said system is not working then I went to South gate to pay the said the same story that the system is slow its on and off can u please wait I did wait after 30 minutes waiting there was loadshedding they said sorry our back up is not picking up so please go our and come back after loadshedding which is 2 hours, then I asked the manager to call the head office and tell them I'm the shop and iwant to pay for my account from last month I'm having difficulty of paying this account because of the stories they have at Identity when we want to pay last week I received a call from identify telling me to pay account and I did say yes I want to pay my account but I have problems with identity they give me stories when ever I want to pay my account, then I promised to go and pay today then they gave stories again, my problem is they refused to call the head office and my account is going to be on areas because of them for the second time, they make their mistake my mistake and I don't understand why they have to have to take my account on areas because I'm trying to pay but they don't make means,