1 reviews | Active since May 2022
Identity account and bad manners I encounted
What a bad n frustrating experience I had with this shop.... I will never as long as I'm still alive buy at this shop... Never will my friends nor family... Earlier in March I lost my job... I took courage to call them to let them knw that I Wil struggle with the payment but I can make sure I pay them R200 each month.... I even sent an email as a proof n they rep**** me on email saying they understand... Little did I knw they wer pulling my legs... Weeks later I received messages threatening to take legal actions... I called again n found a young guy... I hope for pity's sake identity is owned by his *****ING mother bcs of the way he responded me... Like he will never loose his job.... I just hope this shop burns in hell
Thank you for your post.
We are sorry if you feel that our collections process is in any way offensive and is not handled correctly, and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration.
We do acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected.
Kind regards,
Identity Online Team
Thank you for your post.
We are sorry if you feel that our collections process is in any way offensive and is not handled correctly, and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration.
We do acknowledge your frustration regarding communications about the status of your Identity account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
It is important for us to inform our customers that their creditworthiness is an asset, and we are concerned that the account will incur late payment fees and that your profile held with us and at the credit bureaus would be negatively affected.
Kind regards,
Identity Online Team