IDENTITY

I am extremely disappointed with my recent experience with Identity Online. I received an SMS stating that my order (O***) would be delivered on 12/09, so I stayed home all day to receive it, as I needed the items for an event on Friday. However, I never received the delivery, nor did I get any communication from the delivery service.

When I called Identity’s online shopping department on Friday morning, I was told they couldn’t resolve the issue and could only escalate it to another department. Despite this, I have received no further communication or updates.

This service failure is incredibly frustrating, especially since I planned to wear the items on Friday. Given that the purpose of my purchase has now passed, I am requesting a return of the items. The lack of timely delivery and effective customer service has left me very dissatisfied.