MM
Moloko M
1 reviews | Active since Oct 2019
15 Mar 2022, 09:32
Identity
I hate when it comes to the person who call n don't understand when u said ur no longer working, but refuse to see ur reasons but he need u to pay or take action against me. Only one month
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Identity's replyOfficial
17 Mar 2022, 11:11Hi Moloko,
Thank you for your post.
We wish to advise that when an account reflects in arrears, correspondence regarding the status of the account is automatically sent to the customer. This is done as a reminder that your creditworthiness is an asset and staying up to date with payments is an important part of managing your account.
We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration. However, you may contact us to make a suitable payment arrangement. If you have however already made these arrangements, we kindly urge you to keep to this agreement.
Kind regards,
Identity Online Team
Thank you for your post.
We wish to advise that when an account reflects in arrears, correspondence regarding the status of the account is automatically sent to the customer. This is done as a reminder that your creditworthiness is an asset and staying up to date with payments is an important part of managing your account.
We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration. However, you may contact us to make a suitable payment arrangement. If you have however already made these arrangements, we kindly urge you to keep to this agreement.
Kind regards,
Identity Online Team
Identity's reply17 Mar 2022, 11:11
Official
Hi Moloko,
Thank you for your post.
We wish to advise that when an account reflects in arrears, correspondence regarding the status of the account is automatically sent to the customer. This is done as a reminder that your creditworthiness is an asset and staying up to date with payments is an important part of managing your account.
We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration. However, you may contact us to make a suitable payment arrangement. If you have however already made these arrangements, we kindly urge you to keep to this agreement.
Kind regards,
Identity Online Team
Thank you for your post.
We wish to advise that when an account reflects in arrears, correspondence regarding the status of the account is automatically sent to the customer. This is done as a reminder that your creditworthiness is an asset and staying up to date with payments is an important part of managing your account.
We are sorry if you felt that our collections process was in any way offensive and not handled correctly, and confirm that it was certainly not the intention of our consultants to cause you any unnecessary frustration. However, you may contact us to make a suitable payment arrangement. If you have however already made these arrangements, we kindly urge you to keep to this agreement.
Kind regards,
Identity Online Team