LO
Leandri O
1 reviews | Active since Nov 2020
23 Nov 2020, 13:09
Identity
Identity has the worst customer service ever.
They are making it so difficult to exchange something you would rather not buy anything from them at all.
My bought me a short on her credit card that is too big. I took it with the slip to exchange in Gauteng and they still require the card, which I do not have as my mom stays in another town. I didnt even request a refund as I do understand you require the card for that but really?? Only exchanging and even taking something more expensive as all the stores I went to did not have the same short for me to exchange.
Sorry to say but I wont buy from Identity ever again. They dont even try to accomodate you.
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Identity's replyOfficial
24 Nov 2020, 08:17Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We wish to advise that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase, and any credit/refund is processed in the original method of tender and at the original price paid. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
We hope you understand our stance.
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We wish to advise that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase, and any credit/refund is processed in the original method of tender and at the original price paid. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
We hope you understand our stance.
Kind regards,
Identity Online Team
Identity's reply24 Nov 2020, 08:17
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We wish to advise that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase, and any credit/refund is processed in the original method of tender and at the original price paid. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
We hope you understand our stance.
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We wish to advise that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase, and any credit/refund is processed in the original method of tender and at the original price paid. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
We hope you understand our stance.
Kind regards,
Identity Online Team