MN
Mpho N
1 reviews | Active since Jun 2014
29 Jul 2015, 12:09
IDENITIY ACCOUNT
Hi Peter<br> I have failed to pay my identity account for the past 4 months<br> Yesterday the other lady was so so rude when she called me demanding that i must pay the money by the end of the week when i told that i don't have the money as yet but can i make arrangement with them to start in debiting the agreed amount on my account the following month being August she then throws in some threats telling me about my name will be listed on Credit Bureau<br> today they sent me another threat massage saying my name is being updated to XDS so i wanted to know if this is within the law of national credit act even if when u tried to negotiate with them please help. .<br>
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Identity's replyOfficial
03 Aug 2015, 14:25Hello Paks,
Thank you for your post.
At Identity, we pride ourselves on offering the highest levels of customer service excellence and demand that all our employees uphold these standards. We were therefore concerned to hear of you experience and we will certainly bring this matter to the attention of the relevant Collections Manager.
Following our telephonic conversation, we are pleased that you have accepted our apology for the manner in which you felt the discussion made you feel and wish to thank you for making a payment arrangement via debit order with us. Furthermore, we confirm that the arrangement has been noted on your account.
We value your patronage and we look forward to your account being brought up to date with payment so that you can continue to enjoy all the benefits of being an Identity account holder.
Should you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Chevola
Thank you for your post.
At Identity, we pride ourselves on offering the highest levels of customer service excellence and demand that all our employees uphold these standards. We were therefore concerned to hear of you experience and we will certainly bring this matter to the attention of the relevant Collections Manager.
Following our telephonic conversation, we are pleased that you have accepted our apology for the manner in which you felt the discussion made you feel and wish to thank you for making a payment arrangement via debit order with us. Furthermore, we confirm that the arrangement has been noted on your account.
We value your patronage and we look forward to your account being brought up to date with payment so that you can continue to enjoy all the benefits of being an Identity account holder.
Should you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Chevola
Best regards,
Identity's reply03 Aug 2015, 14:25
Official
Hello Paks,
Thank you for your post.
At Identity, we pride ourselves on offering the highest levels of customer service excellence and demand that all our employees uphold these standards. We were therefore concerned to hear of you experience and we will certainly bring this matter to the attention of the relevant Collections Manager.
Following our telephonic conversation, we are pleased that you have accepted our apology for the manner in which you felt the discussion made you feel and wish to thank you for making a payment arrangement via debit order with us. Furthermore, we confirm that the arrangement has been noted on your account.
We value your patronage and we look forward to your account being brought up to date with payment so that you can continue to enjoy all the benefits of being an Identity account holder.
Should you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Chevola
Thank you for your post.
At Identity, we pride ourselves on offering the highest levels of customer service excellence and demand that all our employees uphold these standards. We were therefore concerned to hear of you experience and we will certainly bring this matter to the attention of the relevant Collections Manager.
Following our telephonic conversation, we are pleased that you have accepted our apology for the manner in which you felt the discussion made you feel and wish to thank you for making a payment arrangement via debit order with us. Furthermore, we confirm that the arrangement has been noted on your account.
We value your patronage and we look forward to your account being brought up to date with payment so that you can continue to enjoy all the benefits of being an Identity account holder.
Should you require any further assistance, please feel free to contact us on 021- *** or email *** and we will gladly assist.
Kind regards,
Chevola
Best regards,