I wont advice people to buy the watches at identity cs they not qaulity

Item: Identity
Rating: 1
Author: sebelemetja L

Poor service i bought a watch on sunday,then on wensday the watch was broken & then i went to the store only to find out dat they wont be able to assist mi they wanted all the pieces of de watch n i told them i dnt have them.

Helpful (0)

Replies (2)

Identity's replyOfficial

12 Jun 2019, 08:12

We acknowledge receipt of your review and appreciate you getting in touch with us.

We will investigate your concerns raised and will provide you with feedback soon.

Kind regards,

Truworths Online Team

Identity's reply12 Jun 2019, 08:12

Official

We acknowledge receipt of your review and appreciate you getting in touch with us.

We will investigate your concerns raised and will provide you with feedback soon.

Kind regards,

Truworths Online Team

Identity's replyOfficial

14 Jun 2019, 10:35

Thank you for your post and allowing us the opportunity to attend to your query.

We acknowledge your frustration in this regard and can confirm that your concerns raised have been escalated to management at our Identity Birch Acres store, and that you have subsequently been contacted to discuss the matter further.

We once again apologize for any inconvenience or frustration caused, and trust that this matter will be acceptably resolved soon.

Kind regards,

Identity Online Team

Identity's reply14 Jun 2019, 10:35

Official

Thank you for your post and allowing us the opportunity to attend to your query.

We once again apologize for any inconvenience or frustration caused, and trust that this matter will be acceptably resolved soon.

Kind regards,

Identity Online Team